FAQ

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. 

This is automatically sent to your email address when you place an order and the order has been processed. If you haven’t received your order confirmation within 24 hours, please get in touch at hello@bmbshll.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via hello@bmbshll.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

As we try to provide the best solution for worldwide shipping, we chose the new school way for our online webshop to work with! We thank you for your understanding in this matter. Read all about the new school way of shipment right here.

If you would like to know more about it, contact us at hello@bmbshll.com

We offer products from various suppliers worldwide, so please first read the following description and keep in mind it's an estimate - so please bear with us during busy times.

Our average processing time is 4-7 business days.
Standard delivery worldwide usually takes 8-14 business days. 

We ship our shape wear and beauty products worldwide. We ship our jewelry, phone cases & AirPods Cases within the USA. 

We ship all our items free worldwide!

Custom Duties

Since most of our orders are shipped from USA, USA citizens don't have to pay customs duties or import taxes. Also, on our AirPods cases or bags you won't have to pay customs duties or import taxes unless you buy up our entire stock and exceed an order value of $800 ;-). 

However, such costs may accrue outside the US. You will need to pay for them yourselves. Check out the costs for your country here.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

You can also track your order with your order number, e-mail address or tracking number via our tracking page right here.

You can absolutely return your item to us, within 30 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached.

Please contact our customer service team via hello@bmbshll.com. Providing the return is within the 15-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

You don't need to send a return note. Please send an email to hello@bmbshll.com when you want to return your order and we are happy to help you!

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via hello@bmbshll.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.